How it works
Welcome to BIWHALE’s self-service page for processing warranty requests and making inquiries. This function is designed to quickly help resolve any issue you’re experiencing. We apologize in advance for whatever inconvenience your Biwhale purchase may have caused.

All products purchased from Biwhale come with a hassle-free warranty. If your product turns out to have a defect during its warranty period, please contact us and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
Thank you in advance for all of the information you provide; we know your time is valuable.
Warranty Information Tips:
Order ID: You can find this in the order history of the account the purchase was made through.

Contact Information

  • Name*

  • Email*

  • Order Details:

    Proof of purchase is needed to process a warranty request for replacement. You can upload a screenshot or invoice with the “Images” upload tool at the bottom of this page.
  • Order ID*

  • Current Address:

    If applying for a replacement, we will arrange for it to be sent to this address.
  • Phone Number*

  • Issue Details*

  • Images: only jpeg,jpg,gif,png are allowed*